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Improving administrative burden and reducing staff burnout at Covenant Care with Zipline
Covenant Care visitors, contractors and staff experience 8x faster check-in time with Zipline!
The Challenge
- Keeping facility safe for residents and staff
- Increased admin burden to manage bookings, document collection & verification and compliance reporting manually
- Increased cost from hiring additional admin staff
- Difficult to keep up with rapidly changing directives
Number of facilities serviced
3
The Solution
- Self-service online pre-booking with smart capacity in line with visit times & allocation for spaces
- Staff-less entry management & health checks
- Real-time facility & people monitoring
- Powerful reporting including customer experience tracker
- 100% compliance with automatic process updates in line with changing regulations
ROI Delivered
15,000 check-ins
in 10 weeks across 3 sites
<45 seconds
visitor check-in across 3 sites
92%
satisfaction rating across over 2000 ratings
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