Customer Stories
Skilled Nursing Facilities
Covenant Care
Covenant Logo
Full name
October 31, 2022
5 min read

Improving administrative burden and reducing staff burnout at Covenant Care with Zipline

Covenant Care visitors, contractors and staff experience 8x faster check-in time with Zipline!

The Challenge

  • Keeping facility safe for residents and staff
  • Increased admin burden to manage bookings, document collection & verification and compliance reporting manually
  • Increased cost from hiring additional admin staff
  • Difficult to keep up with rapidly changing directives

Number of facilities serviced

Covenant Care

The Solution

  • Self-service online pre-booking with smart capacity in line with visit times & allocation for spaces
  • Staff-less entry management & health checks
  • Real-time facility & people monitoring
  • Powerful reporting including customer experience tracker
  • 100% compliance with automatic process updates in line with changing regulations

ROI Delivered

15,000 check-ins
in 10 weeks across 3 sites
<45 seconds
visitor check-in across 3 sites
satisfaction rating across over 2000 ratings
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